Returns
At the door
The simplest return is the one that never happens. Inspect the piece while the courier waits. If it is not right, refuse it — you pay nothing beyond the deposit, and the deposit itself is refunded if the item was faulty or not as described.
After delivery
You have 7 days from delivery to return a piece, provided it is unworn, unmarked and complete with its box, papers, dust bag and tags. Refunds are issued to the original payment method within 7 to 14 working days of us receiving and inspecting the item.
What cannot be returned
- Pieces that have been worn, sized, engraved or altered
- Items returned without their original packaging and papers
- Made-to-order and special-order pieces
- Earrings and other pierced jewellery, for hygiene reasons
Exchanges
We will exchange for another piece of equal or greater value within 7 days, subject to the same condition requirements. You pay the difference; we cover the courier both ways.
Faulty items
Manufacturing faults are covered by the brand warranty supplied with your piece. Bring it to us and we will handle the claim on your behalf rather than sending you to the service centre yourself.